Shipping policy
Chitrali Wools Shop β Shipping Policy
Last Updated: March 2026
Order Processing
All orders are processed within 1β3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an order confirmation via email or WhatsApp once your order has been placed.
Domestic Shipping (Within Pakistan)
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard Delivery | 5β7 business days | Rs. 300 |
| Express Delivery | 2β3 business days | Rs. 800 |
| Free Shipping | 5β7 business days | On orders above Rs. 5,000 |
We ship through trusted courier partners including TCS, Leopards Courier, and Pakistan Post. Delivery times may vary for remote areas in Chitral, Gilgit-Baltistan, and other northern regions, Global shipping is also available Pakistan Post.
International Shipping
We offer international shipping to select countries. International orders are shipped via Pakistan Post or private courier services.
| Destination | Estimated Delivery | Cost |
|---|---|---|
| UAE, Saudi Arabia, Gulf States | 7β12 business days | Rs. 8,000β Rs. 12,000 |
| UK, Europe | 10β18 business days | Rs. 8,000 β Rs. 10,500 |
| USA, Canada | 12β20 business days | Rs. 9,000 β Rs. 10,500 |
| Rest of World | 15β25 business days | Calculated at checkout |
International customers are responsible for any customs duties, import taxes, or fees imposed by their country.
Order Tracking
Once your order is dispatched, you will receive a tracking number via SMS, email, or WhatsApp. You can use this number to track your shipment on the respective courier's website.
Shipping to Remote & Northern Areas
As a proud Chitrali business, we understand the unique logistics of northern Pakistan. Please note that deliveries to Chitral, Upper Dir, Swat, Gilgit-Baltistan, and surrounding areas may take an additional 3β5 business days due to weather and road conditions, especially during winter months.
Packaging
All Chitrali wool products β including shawls, socks, caps, and handwoven fabrics β are carefully packed to protect them during transit. Items are wrapped in protective material and placed in sturdy packaging to ensure they arrive in perfect condition.
Delivery Issues
- Undelivered packages: If a package is returned to us due to an incorrect address or failed delivery attempts, the customer will be responsible for reshipping costs.
- Lost or damaged shipments: If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date. We will work with the courier to resolve the issue or arrange a replacement.
Contact Us
If you have any questions about shipping or your order status, please reach out:
- WhatsApp: 03014668866
- Email: adilaziz031@gmail.com
- Shop Address: Chitral Bazar Shahi Bazar chitral Chitral Bazar, ChitrΔl, 17200, Pakistan
Chitrali Wools Shop reserves the right to update this shipping policy at any time. Changes will be reflected on this page.